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DVD Ripping Software Faqs

ImTOO DVD Ripper Platinum makes it easy to rip DVDs to popular video formats such as MP4, MPEG1/2/4, AVI, DivX, Xvid, WMV, MOV, RM, 3GP, 3G2, VOB, ASF, VCD, iPod, Zune, Apple TV, PSP, iRiver, PS3, Zen, Archos, Pocket PC, Dell Axim, HP iPAQ, Mobile phone, MP4 player, etc., and extract audio files from any DVD and save as MP3, WAV, WMA, AAC, AC3, M4A, MP2, etc. No DVD ripper software creates so comprehensive video and audio files.

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FAQs

1: After I load my DVD into the program, I can only see the titles of it. How can I see the chapters in each title of the DVD?
A: Please click the button between "Title" and the red one, "Start Ripping". It will show or hide the chapters of your DVD.

2 : How can I get the subtitle of the DVD which I want in the final output file?
A: Before you start ripping, please check the "Subtitle" box, which can be found on the top. It will show all the subtitles that your DVD has. You can select one of them you like for ripping.

3: After the conversion is done, I found that it is not in the correct audio track I want. What I want is French, but I get English. How to correct it?
A: In the "Audio" box, all the audio tracks can be found. Please select the one you want before you start ripping.

4: How can I modify the settings on the right panel of the interface for my conversion job? Should I just use the values which the program has offered or should I enter a number which I want directly? But after I click "Start Ripping", all the options I modified will return to the default ones. Why?
A: Before you modify anything, you must highlight the item of your DVD, chapter or title which you want to rip in the program. Besides the values we have offered, you can simply enter a number you want for the conversion for most output formats, such as video and audio bit rate, frame rate, and video size, etc. But sometimes, it would be limited by output format as well as some other conditions.

5: After I make some proper modifications on settings, is it possible to save it as a single profile so that I can use it directly each time?
A: It can be done by the "Save As" button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like.

6: I just want to backup my DVD on my PC. What is the best choice of the output format for me to choose? I just want to play it on my PC and I would like to get the smallest size with better quality.

A: Generally speaking, we recommend AVI output by our program. The default codec for AVI in our program is DivX, which can provide better quality as well as smaller output size. If you just want to backup your DVD on your hard drive, you'd better select AVI.

7: I just want a clip/segment of my DVD. Is it possible?
A: Yes. You need set "Start Time" and "Duration" to get the clip you want. First of all, you should highlight the tile of your DVD, which includes the main episodes of the movie. And then enter correct values for "Start Time" and "Duration", which can be found on the right. Panel of the interface For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:10:00" for "Start Time" and "00:03:00" for duration.

8: After I finish the conversion to AVI, I can only get the audio playback in Windows Media Player while it shows that I need download certain codec. No video can be watched. Why?

A: The default codec for AVI output in our program is DivX. If you do not have this codec installed on your PC, you will not be able to play the file. Please download DivX codec from www.divx.com for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.

9: When I try to convert my DVD to WMV format, or other PPC options, the program simply and quickly shows "Complete" for the conversion. But the output files are only in a few KB, apparently not playable. Why?

A: please check the version of your Windows Media Player. If it is not V10.0, please get it upgraded from www.microsoft.com. It is free.

10: After I convert my DVD to PSP, what should I do to get the output files transferred to my PSP properly so that I can watch the movie on it? Do I need to rename them?

A: we offer a small tool in the "Tool" menu of the program. It can help you transfer files, both mp4 and THM into PSP easily and properly. The Manager program will help you rename the files automatically so that PSP will recognize them.

11: I have finished the conversion to iPod; what do I need to do so that I can transfer the output files into my iPod?

A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool. You can read the guide for DVD to iPod Converter at http://www.imtoo.com/dvd-to-ipod-converter/guide.html, from where you can learn how to use it briefly. For more details about this job, maybe the support information offered by Apple site would also help. Or you can browse the CD following iPod, from where you can read a manual.

12: I have properly connected my PSP with my PC and my PC has recognized my PSP as removable drive. But when I select it in the PSP Video Manager, the Manager will still show "Your selected drive is not a PSP". Why?

A: Please check the folder path on your PSP. If you have connected it successfully and your PC has recognized it as a removable drive, please open it through your PC. You should be able to find a folder called PSP on it. And in the PSP folder, you should have two sub-folders, MUSIC and PHOTO. Please have a check. If you do not have such a path, please create it yourself. Maybe you have deleted them before.

13: I have successfully transferred the output PSP files to my PSP with PSP Video Manager. But it says "Corrupt Data" when I try to watch them on my PSP. Why?

A: Did you modify certain settings in the conversion job, such as "Frame Rate", video "Bit Rate" and audio "Sample Rate", etc? If it is so, you must not enter a value of your own in this situation. You should only use those which we have offered in the drop-down list. The values we offered are what PSP can support. If you enter other numbers, PSP will not recognize the output files.

14: Should the PSP audio files, MP3, be also transferred by certain Manager programs?

A: No. Please just copy MP3 files into the "MUSIC" folder, one of the sub-folders under "PSP" folder. For example, if the removable drive number for your PSP is "F", please copy them into "F:\PSP\MUSIC". If you can not find it, please create such a path yourself.

15: I want to get MOV files from my DVD. But the program simply shows "Fail" for it? Why?

A: Do you have QuickTime installed on your PC? It is a must for our software to perform MOV encoding. It can be downloaded from www.apple.com.

16: After my DVD is ripped, I get a quite low/high volume. Is it possible to raise/lower it?
A: Please open "Settings-Preference", in the "DVD (Global)" card, you will find the option for "Volume". The default value is 3. You can enter a smaller or larger number for it. If you can not be sure what a proper number is, our software can help you detect it. Please click the "Detect" button on its right. Our software will then begin to test the volume value of your DVD. The longer you wait the more accurate number you will get. During the detecting process, you can get the number that our software gets saved automatically by clicking "Save and Close".

17: After I get the output files I want, I found they are all named in "Title 01", "Title 02" or "Chapter 01", "Chapter 02", etc. Is it possible to use the title I want for them directly?

A: On the top of the main interface, there is a box called "Title". What you entered in that box before the conversion will be the title for the output files.

18: After the conversion is done, I click "Open" to find the output files. But I get a sub-folder named in the Album of my DVD and the output files are in it. Is it possible to avoid it? I just want to find my output files directly in the output folder I set.

A: If you do not like it, please open "Settings-Preference". In the "General" card, please cancel the options for "Create chapter folder in the output folder" and "Create album folder in the output folder". After that, you will be able to find the output files directly in the output folder.

19: My DVD has been ripped into 3GP format. But I do not think the video image is clear enough. Can I improve it by certain settings?

A: The default settings which we offered for 3GP output are what are requested by most of mobile phones. If you want to get better quality, please select "mpeg4" as video codec instead of "h.263", as well as setting a larger number for video bit rate and video size. They will produce a file with better quality but you must be sure that those settings can be supported by your phone.

20: The output 3GP files are playable well by QuickTime on my PC. But when I load the files into my phone and play them, the video and audio get out of sync. Why?

A: Maybe your phone requires different settings with what we offered, which can work for most of phones. Can you get to know what proper settings for frame rate, as well as some others your phone can support? If you have no clear idea with it, please e-mail to our support team at support@dvd-ripping.com and they will help you out.

21: After I ripped my DVD to WMV and load the file into my PPC, the device will play it a while but stop and close the player then. Why?
A: Maybe your PPC can not support the video size which you used in the conversion job. It might be too large to be afforded by PPC. Please low it down. Actually, we have offered several options for certain models of PPC in the "Profile" list. If you use those options, the output files will be played well.

22: I want to get better audio quality in the output 3GP files. But the program will show "Fail" no matter what audio settings I modify, such as bit rate, sample rate, etc. Why?

A: The default audio codec for 3GP output is "Amr_nb", which can not support higher value for bit rate and sample rate. So you need select "mpeg4aac" as audio codec first in the list so that you can modify other audio settings.

23: After the conversion to certain audio formats is done, I found that the output audio files always skip. It means there are always some short breaks during playback. How to correct it?

A: Maybe you have set a smaller value for audio bit rate. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result. And also, is it possible to select another audio track for the conversion job?

24: How to rip my DVD into one file?

A: After your DVD is loaded into the program, please highlight the title of your DVD which contains the main episodes of the movie and then run "File-Rip Selected" to get it ripped. If you did not change "Split" option whose "Infinite" is the default option, you should be able to get one single file for the entire DVD.



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